Delta Airlines Predictive Maintenance Use Case

In Episode 34 of Tool Use, Dexter Horthy, CEO of Human Layer, breaks down why AI agents still struggle with simple tasks and how keeping humans in the loop is the key to making them safe, reliable, and production-ready. From building “outer loop agents” that proactively ask for human approval, to designing micro-agents with clear prompts, structured outputs, and context-aware workflows, Dexter shares a practical playbook for agent builders who want to move beyond hype and create real value today. Whether it's Slack messages, email prompts, or voice approvals, the future of AI isn’t hands-free — it’s human-aware.